At Gunjj.com, we strive to provide our customers with the best Jaipuri and Lucknowi fashion collections, including dresses, jewelry, diyas, hangings, and bedsheets. We want your shopping experience to be pleasant and hassle-free. To ensure transparency and fairness, we have established the following cancellation and return policy:

1. Order Cancellation:

• Customers have the right to cancel their order within 24 hours of placing it, provided the order has not been processed or shipped.
• To request an order cancellation, please contact our customer support team through the provided contact information on our website or by sending an email to [support@gunjj.com].
• Once the order has been processed or shipped, it cannot be canceled, and the standard return policy will apply.

1. Return Eligibility:

• We accept returns for products that are damaged, defective, or do not match the product description. In such cases, customers must notify us within 7 days of receiving the product.

2. Return Process:

• To initiate a return, please contact our customer support team within 7 days of receiving the product.
• Provide clear photos and a detailed description of the issue, along with your order number, to support your return request.
• We will assess your request and provide you with instructions on how to return the product.

3. Return Conditions:

• The product must be unused and in the same condition as when it was delivered.
• All tags, labels, and packaging materials must be intact and undamaged.

4. Refund or Replacement:

• Once we receive the returned product and verify its condition, we will offer you the choice of a refund or a replacement, depending on product availability and your preference.

5. Return Shipping:

• If the return is approved due to a mistake on our end (e.g., damaged or incorrect product), we will bear the return shipping costs. In other cases, the customer is responsible for return shipping fees.

6. Refund Processing:

• Refunds will be processed within 7-10 business days after the returned product is received and inspected. Refunds will be made in the original payment method used for the purchase.

7. Non-Returnable Items:

• Certain items, such as personalized or customized products, undergarments, and perishable goods, are not eligible for return.

8. Contact Information:

• If you have any questions or need assistance with the return process, please contact our customer support team at [support@gunjj.com] or [Customer Support Phone Number].

We are committed to providing the highest quality products and service to our customers. Your satisfaction is important to us, and we will do our best to resolve any issues you may encounter while shopping with Gunjj.com.

Please note that this cancellation and return policy is subject to change, and the most up-to-date version will always be available on our website. It is advisable to review the policy before making a purchase.